Returns & Refunds
Our commitment to your satisfaction — clear policies for warranty, returns, exchanges and refunds.
24h Warranty
48h Returns
Factory Defects Only
18+ Only
Warranty
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Products come with a 24-hour warranty covering factory defects.
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To claim warranty, you must provide your Vap Shop Dubai order number.
Return Policy
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Return or exchange requests must be made within 48 hours of purchase. Claims beyond this timeframe will not be entertained.
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Returned products must be unused, in original condition, and packed in factory packaging.
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We only accept returns for factory defects or packaging errors.
Refund Process
1
Send your item back. We notify you via email or phone upon receipt.
2
We inspect the product and inform you of approval or rejection.
3
If approved: refund via bank account or cash. If rejected: product returned to you.
Exchange
We only exchange products that are defective or damaged. Contact us on WhatsApp to initiate an exchange request.
Not covered under warranty
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Pods (all types)
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Damage from misuse, physical marks (scratches, drops), or charger misuse
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Items tampered with by third parties
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Products under another warranty or repaired by non-authorized personnel
Pods Policy
Pods are neither refundable nor returnable
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Taste is subjective — what works for one person may not work for another. We cannot accept returns on this basis.
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We cannot accept returned pods due to potential tampering, even if sealed — unless the wrong item was shipped in your order.
Indemnity & User Responsibility
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By using our site, you agree to defend, indemnify and hold harmless Vap Shop Dubai from any claims, damages or expenses, including attorney fees, arising from your use.
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Users are expected to understand the product before purchasing. Damage resulting from misuse or the learning process is not covered under warranty.
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Like any hobby, vaping requires research. Users are expected to review product details before purchase.
Need to raise a return or exchange?
Contact us within 48 hours of purchase. Our team responds fast.
